Refund and Returns Policy

Refund and Returns Policy

General Policy

Thank you for choosing [Your Company Name]. We strive to provide you with the highest quality products and customer satisfaction. Please read our Refund and Returns Policy carefully before making a purchase.

Eligible for Refund or Return

• Incorrect or Defective Products: If you receive an incorrect or defective product, we will gladly exchange it or provide a full refund. Please notify us within 7 days of receiving the product.
• Damaged Products: If the product arrives damaged due to shipping or handling, please contact us immediately. We will arrange for a replacement or refund.
• Unopened Products: Unopened products can be returned within 14 days of purchase for a full refund, minus shipping costs.

Not Eligible for Refund or Return

• Used or Consumed Products: Products that have been used or consumed cannot be returned.
• Products Beyond the Return Window: Products returned after the specified return window will not be accepted.
• Custom or Personalized Products: Custom or personalized products cannot be returned or exchanged unless they are defective.

Return Process

1. Contact Us: Please contact our customer support team to initiate a return or exchange.
2. Provide Details: Provide your order number, product details, and the reason for the return or exchange.
3. Return Authorization: We will provide you with a return authorization number (RA).
4. Packaging: Carefully repackage the product in its original packaging, including all accessories.
5. Shipping: Ship the product to the address provided by our customer support team. Please retain a tracking number for your shipment.

Refund or Exchange

• Refund: Upon receipt of the returned product, we will inspect it to ensure it meets our return policy criteria. If eligible, a refund will be processed to your original payment method within 7 business days.
• Exchange: If you are exchanging a product, please specify the desired replacement. We will ship the replacement product to you as soon as possible.

Shipping Costs

• Return Shipping Costs: Customers are responsible for the return shipping costs unless the product is defective or incorrect.
• Exchange Shipping Costs: We will cover the shipping costs for the replacement product if the original product was defective or incorrect.

Additional Considerations

• Please note that return policies may vary for certain products or promotions.
• If you have any questions or concerns, please do not hesitate to contact our customer support team.

Contact Information

GLORIOUS TRADE
Address:TA-159/1, Gulshan, Dhaka -1212
Email: glorioustrade.com@gmail.com
Contact Number:01784465934